We offer free UK delivery on all products with no required minimum spend.
If you have any specific delivery instructions, please leave a note when placing an order online or contact our customer service team by email, phone or chat.
Most orders placed Monday through Friday before 1pm will be processed and shipped on the same day. Orders placed after 1pm will be processed and shipped on the following day.
Orders placed on Friday after 1pm or over the weekend will be processed on the following Monday.
Please note, we do not ship orders on Saturdays, Sundays, or bank holidays.
We use DPD Premium Shipping as a standard shipping service. Depending on the item weight and delivery address we might use an alternative service if appropriate.
Order lead time
Our standard turnaround is usually between 1 and 3 working days from the moment the order is placed to the moment it is delivered. Some items might be eligible for Express next-day delivery in case the order is placed before 1pm.
Please note that next-day deliveries do not arrive on weekends, however Saturday-guaranteed delivery can be offered for an additional charge.
Please note that Express deliveries to Northern Ireland, UK Offshore and Scottish Highlands destinations are not guaranteed to arrive on the next day and may take up to 3 days.
Tracking details will be provided by the courier via text message or email. If you have not received your order tracking number please email us on email@example.com to check the status of your order if it does not arrive within the specified time.
Same day delivery
In certain cases we are able to offer same-day delivery using a specialised courier service for an additional fee.
The price will be calculated based on the size of the item and the shipping address.
This service is available for orders placed by 4pm during working days (Monday – Friday) and operates within London borders only.
To receive a quote for this service please contact us by phone or email.
We offer international delivery on eligible products. We work with several international logistics companies to offer our customers the quickest and the most cost-efficient service available.
Cost of the international delivery is calculated based on the destination country and weight/size of the goods ordered. Please contact us for the exact options and prices available.
It normally takes 5-7 working days for deliveries within the EU and 7-10 working days to the rest of the world. However express services are normally also available for an additional charge.
Customs duties as well as import taxes will be applied by the customs of the destination country. We can not take any responsibility for any additional charges incurred through customs.
If you have any queries relating to the delivery of your goods, please do not hesitate to get in touch with our support team on firstname.lastname@example.org.