Free UK delivery applies to all products (no minimum spend).
Most orders placed Monday through Friday before 12PM will be processed and shipped that day. Orders placed on Friday after 12PM or over the weekend will begin processing on the following Monday. Please note, Premium Sound does not process or ship orders on Saturday, Sunday, or bank holidays within the United Kingdom.
Delivery service for our UK customers is provided via UPS or DPD couriers and for orders under 1kg by Hermes or Royal Mail signed for service. The most appropriate courier will be selected for the items ordered to ensure the quickest delivery.
Order Lead Time
Our standard delivery service normally takes between 1 to 3 working days. Some items are eligible for next working day delivery on orders placed before 3pm. Please note that express next day delivery does not include delivery on Saturdays, unless requested.
Please note that Express deliveries to Northern Ireland, UK Offshore and Scottish Highlands destinations cannot be guaranteed to arrive the next day and may take 2 or 3 days. Your order will be dispatched within 24 hours from Monday – Friday (unless specified otherwise).
Tracking details will be confirmed by the courier via text message or email. If you have not received your order tracking number please email us on email@example.com to check the status of your order if it does not arrive within the specified time.
If you require any special arrangement, please leave a note when placing an order online or contact us on firstname.lastname@example.org
We can provide international delivery on eligible products.
Price for international delivery is calculated based on destination country and weight of the goods ordered. The delivery cost can be checked when adding items to your shopping cart and selecting your destination country at the checkout page. You will not be charged until your order is confirmed. It normally takes around 5-7 working days to deliver within Europe and 7-10 working days to the rest of the world. Please note that some international orders may be completed only if legal entity information is provided.
Customs duties do not apply for shipments into EU countries. Customs duties may apply for countries outside of the EU, depending on the value of an item. The customer may be liable to pay import duties and other taxes.
If you have any queries relating to the delivery of your goods, please do not hesitate to get in touch with our support team on email@example.com.
Home Loan Service
We provide a home demo service for UK based customers on request.
Choose a product that you would like to trial at home and contact us. We will require a 90% security deposit to the value of the item. Once we receive the payment, we will ship the item to you which you can keep at home for a maximum of 14 days. If you would like to return the product, please contact us to arrange a collection. If you would like to keep the product, we’ll swap it for a new one and then charge the remaining amount.
All trials are subject to stock availability, in particular colour or finish may vary for trial models.
If you have any queries, please do not hesitate to contact our support team on firstname.lastname@example.org.
If you have an enquiry about a return please refer to our Terms & Conditions page.