Our Services

Home Trial


Our unique home trial service has been set up in order to help you make the right decision and only purchase the products that you absolutely love.

For full information about this service please visit our Home Trial page.

Trade In


With our trade-in service you are able to use your current audio components as a partial payment against the cost of a new product.

For full information about this service please visit our Trade In page.

Price-match offer


If you find a better price on your selected items offered by another retailer we will match it.

Even if you find it after your purchase with us but within 7 days of receipt of your goods we will be able to refund the difference.

Please note that the competitor’s item must be identical (colour and other variations) to the price-matched item and it must be in stock for immediate dispatch.

Our policy is valid only on products sold in the UK in GBP (Pounds Sterling).

We reserve the right to deny the price match.

Financing


We offer a financing option for purchases under £1,000 in partnership with Klarna. Klarna is a payment service provider that takes end-to-end responsibility for your payment. Select ‘Klarna’ at the checkout and follow the steps to complete the payment.

We also offer Paypal Credit which will show as a payment option in Paypal if you select this payment method at checkout.

At present financing is not available for purchases over £1,000.

Repairs


In case you have a faulty item that requires repair, we will be able to assist you by collecting the item, inspecting it in order to confirm the fault and consequently sending it to the manufacturer’s service centre. Please note that we do not offer in-house repair service.

In case the item is covered by the manufacturers’ warranty it will likely qualify for a free-of-charge repair by the manufacturer.

In all out-of-warranty cases we will be able to provide a quotation depending on the cost of labour, parts, shipping and packaging.

In addition, we can also supply individual spare parts directly from the manufacturer, subject to availability.

Please note that we ultimately reserve the right to refuse the non-warranty repair and that every case will be considered on an individual basis.

For any queries please contact us on info@premiumsound.co.uk.

Installation


Depending on the type of installation required, we may deal with it ourselves or outsource it to an installer.

Our knowledgeable technicians can assist with system installation, turntable set-up, AV receiver calibration and system maintenance. Our hourly rate is £50. We also offer a half day rate of £125 and a full day rate of £250. Please note, we can only provide installation services within London borders.

For any other type of installation work we will provide a quotation from one of our sub-contractors.