Finance from
0%
APR
Representative, subject to status.
Available with Novuna, Klarna and PayPal Finance.
Available with Novuna, Klarna and PayPal Finance.
Customer
Services.
On this page, you’ll find a quick overview of the services we provide, along with links to each page for more detailed information.
As part of our shopping experience, we offer finance options, home trials, installation, repairs, trade-ins, our price promise, and extended warranties. If there is a service you are looking for that is not listed here, please feel free to contact us and we will do our best to meet your needs.
For a quick summary of our services, please refer to the section below. Alternatively, if you would like to speak with us directly, please visit our Contact Us page and get in touch with our team.
Quick links
Quick summary
Home trial
14 days
We’ll send you one of our demo units to try out at home.
Installation
In-home
System installation, calibration, and other advanced solutions.
Price promise
Matched or beaten
We’ll match any lower price from other dealers, or refund the difference if you find it cheaper elsewhere.
Repairs
In-house
We can repair certain things in-house or send them to the manufacturer on your behalf.
Trade-in
Trade up
Part exchange your hi-fi for an upgrade. We accept most products, including brands we don’t stock.
Warranty
6 years
Extended cover on most components, in-house.
UK Delivery
Free
Tracked and insured delivery. Same-day delivery within London also available.
Delivery & tracking
Free UK delivery over £500, tracked and insured, with a two-man service on heavier systems.
Returns & refunds
30-day returns on most online orders. Here’s how to start one and what to expect back.
Visit the showroom
Two floors, a dedicated demo room and a headphone bar on Abingdon Road, W8. Walk in or book ahead.
