Home Trial Service.
We always encourage you to visit our Kensington showroom and compare options side by side, but the final test happens in your own room, on your own system. Our Home Trial service lets you borrow a product from our demonstration pool for up to two weeks before you commit.
It's a better approach than ordering a brand-new unit only to return it later. A proper home trial helps you make the right decision first time, and it lets us protect new stock while continuing to offer a more personal service.
Four steps, two weeks, zero pressure.
-
01
Request
Choose a product you'd like to try and submit the form on the right, or email our sales team. We'll confirm availability from our demonstration pool. Most trials can be arranged within a few working days.
-
02
Deposit
Once confirmed, pay a fully refundable security deposit of 90% of the item's value. We dispatch the unit through our partner courier, fully tracked and insured.
-
03
Listen
You have 14 days to live with the product in your own room and system. Take your time — set it up, swap cables, try it with different music. We're on the phone if you want a hand.
-
04
Decide
If it's not for you, email us and we'll arrange a return collection at £20 per box; your deposit is refunded in full. If you love it, we charge the remaining 10% and dispatch a brand-new sealed unit.
Key Points
Every home trial follows the same simple terms. No discounts or offers apply to the deposit amount, and product colours or finishes may differ from the trial unit. The demo pool is whatever is currently to hand.
-
TRIAL PERIOD
Up to 14 days from delivery
-
SECURITY DEPOSIT
90% of full retail price
-
RETURN SHIPPING
£20 per box, arranged by us
-
FINAL BALANCE
Remaining 10% only if you keep it
-
ELIGIBILITY
UK residents only
-
STOCK
Open-box demo units, condition disclosed
Questions, answered.
All home trials are subject to stock availability. We keep a rotating pool of demonstration and open-box units — primarily amplifiers, streamers, DACs, turntables, headphones and a selection of speakers. If you have a specific product in mind, submit a request and we’ll confirm whether a unit is available.
The deposit is 90% of the full retail price of the product, with no offers, discounts or promotions applicable to the deposit amount. We hold it for the duration of the trial; if you return the unit, it is refunded in full to your original payment method. If you choose to keep the product, the deposit is converted to part-payment and we charge the remaining 10% before dispatching a brand-new sealed unit.
The trial unit is taken from our open-box demonstration pool, so it has been used as a showroom or trial unit before. It will be in clean, working order, but product colours and finishes may vary from the unit you ultimately buy.
If you decide to go ahead with the purchase, we dispatch a brand-new, factory-sealed item — not the trial unit you’ve been listening to.
Outbound delivery is arranged by us through our partner courier and is included in the deposit charge — there is no separate dispatch fee. Return shipping is charged at £20 per box, which covers the courier collection from your address. For larger items (such as floorstanding speakers) we may arrange a different collection method; we’ll discuss this with you before dispatch.
Once the product is delivered, you have up to 14 days to trial the item. As soon as you’ve had enough time with it, email us and we’ll arrange the return shipment. There’s no obligation to use the full two weeks — most customers know within the first weekend.
Yes — within reason. If you’re comparing two amplifiers or trying a system pairing, we can usually arrange both, subject to availability and deposit. Let us know on the form which combination you’d like to try and we’ll come back with what’s possible.
