Price Promise
At Premium Sound, most products on our website are advertised at the recommended retail price (RRP). We do this because we respect our manufacturers and the value behind the products they create.
Pricing in high-end audio often reflects extensive research and development, skilled craftsmanship, specialist engineering, and long-term product support. We aim to represent these brands properly and responsibly, while still offering our customers a fair and competitive buying experience.
Price-match Offer
From time to time, we receive price-match requests, and if another retailer is offering a better price, we are often happy to review it and match it where possible. To qualify, the competing retailer must be based in the UK and the item must be a brand-new product.
Price matching does not apply to trade-ins, clearance stock, open-box items, or similar non-standard offers. Staff discounts, student discounts, and Blue Light discounts are also excluded from price matching.
Price differences after purchase
If you notice a price discrepancy, or if the price of your item is reduced within our 30-day return window, we are happy to review this and help where applicable.
If you find a qualifying price difference within 7 days of receiving your goods from us, we will refund the difference. This is part of our commitment to making sure you can shop with confidence.
If you would like to request a price match or report a price difference, please use the form below or email us with the product details and a link to the competing UK offer, and we will review it as quickly as possible.
Submit a price-match request
Use the form below for both pre-purchase price-match requests and post-purchase refunds within the 7-day window. Toggle the option at the top to switch between the two.
FAQ
Common questions about how the Price Promise works in practice.
In most cases, yes — provided the retailer is UK-based with a public site, the product is brand-new, identical specification, and in stock at the time of your request. We reserve the right to decline where a price doesn’t reflect a like-for-like comparison.
We’ll come back to you with a clear explanation. Common reasons include the competing offer being from a non-UK seller, the item being open-box or ex-display, or our own price already including a value-add such as extended warranty, free accessories, or interest-free finance.
Yes. If you find a qualifying lower price within 7 days of receiving your item, and you’re still inside the 30-day return window, we’ll refund the difference. Get in touch with your order number and a link to the cheaper listing.
Most requests are reviewed within one working day. If we need to confirm anything with the manufacturer or the competing retailer it can take a little longer — we’ll keep you informed throughout.
Not usually. Our published pricing already includes long-term brand support, our extended warranty cover, and access to our showroom and home-trial schemes. A price match is treated as an alternative to those bundled benefits, not in addition to them.
For post-purchase price drops, the difference is refunded to your original payment method, usually within two working days of approval. For new orders, the price-match is applied at checkout before you pay.
Need a hand?
Prefer to talk it through? Our team is on hand during opening hours and can usually review the competing listing on the spot.
