Our Warranty
Part of our service and dedication to our customers is the peace of mind we provide after purchase.
On most products listed on our website, we often offer a free 6 year warranty, backed by us as the retailer.
The warranty term will be shown on the product page in the warranty section.
COVER
What the warranty covers
This warranty is intended to cover faults arising from manufacturing defects or component failure during normal domestic use. The exact level of cover may vary depending on product type, manufacturer requirements, and the nature of the fault.
In some cases, products may need to be inspected, tested, or returned to an authorised service partner before a repair or replacement can be approved.
Backed by us, the retailer
Where an extended warranty is available it is shown on the product page, provided free and in addition to the standard manufacturer warranty.
Brand-new, bought from us
Free extended warranties apply only to brand-new products purchased directly from our website or in store. Marketplace purchases get the standard period only.
Original purchaser only
Valid for the original purchaser and non-transferable. In effect since 1 January 2024, with cover starting from the date of purchase.
What isn't covered
A warranty needs honest limits. The following fall outside the scheme — and the exact level of cover may still vary by product type and manufacturer.
Normal wear and tear
Expected ageing and use over the life of the product.
Misuse, negligence or accidents
Including unauthorised repairs or modifications.
Improper care or storage
Damage from unsuitable handling, environment, or storage.
Cosmetic deterioration
Marks, scratches or finish wear that don’t affect performance.
Consumable parts
Stylus assemblies, valves, batteries, belts, remote batteries and similar may be excluded or covered for a shorter period.
Installation & power faults
Incorrect installation, unsuitable mains, wrong voltage, liquid damage, or use outside the manufacturer’s intended conditions.
How to make a claim
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01
Get in touch
Email [email protected] with your proof of purchase and a detailed description of the issue.
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02
Help us assess it
If possible, include the product serial number and any photos or videos that clearly show the fault — this helps us assess it more quickly.
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03
We guide you through
Our team will walk you through the process: troubleshooting steps, arranging inspection, or returning the product for testing in original or equivalent protective packaging.
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04
Repair or replace
Once confirmed as covered, we repair or replace and return it promptly. If a direct replacement isn’t available, we may offer an equivalent of similar specification and value.
Turnaround & service process
We always aim to process warranty claims as quickly as possible. Repair and replacement times may vary depending on the product, availability of parts, manufacturer response times, and service centre workload.
While we'll do our best to keep you updated throughout, some cases may take longer where specialist testing or parts are required.
Important notes
- The warranty is non-transferable and applies only to the original purchaser.
- We reserve the right to determine the validity of warranty claims, and to deny claims that don’t meet the terms outlined here.
- By making a purchase on our website, you acknowledge and accept the terms of this warranty.
FAQ
On most products we offer a free 6 year warranty, backed by us as the retailer, in addition to the standard manufacturer warranty. The exact term is shown on the individual product page in the warranty section.
Our free extended warranties apply only to brand-new products purchased directly from our website or in store. Any purchase made through other selling platforms is subject to the standard warranty period only.
No. All Premium Sound extended warranties are valid only for the original purchaser and are not transferable. Cover takes effect from the date of purchase.
Contact us with your proof of purchase and a detailed description of the issue. If possible, include the product serial number and any photos or videos that clearly show the fault, as this helps us assess it more quickly.
Where a fault is found not to be covered by warranty, we’ll contact you with the findings and discuss the available options before any chargeable repair work is carried out.
Need a hand?
Prefer to talk it through? Our team is on hand during opening hours and can usually review the competing listing on the spot.
